Privacy Notice
Last updated:
1. Introduction
Easy IT Support (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This notice explains how we collect, use, disclose and safeguard information when you visit easy‑it‑support.co.uk, book a remote‑support session, or otherwise interact with us.
This Privacy Notice is provided in a layered format so you can click through to the specific areas set out below:
- Who we are
- What data we collect
- How we collect your data
- Legal bases for processing
- How we use your data
- Sharing your data
- International transfers
- Data retention
- Your rights
- Security
- Cookies
- Changes to this notice
- Contact details
2. Who we are
Data Controller: Exahertz Ltd (trading as Easy IT Support)
- Company number: 10543697
- Registered address: 2 Frederick Street, Kings Cross, London, WC1X 0ND
- VAT number: 315537118
- Telephone: 01245 910999
- Email: privacy@easy‑it‑support.co.uk
We are registered with the Information Commissioner’s Office (ICO)
3. What data we collect
| Category | Examples |
|---|---|
| Identity data | Name, title, company name (for business clients) |
| Contact data | Email address, telephone number, postal address |
| Technical data | IP address, browser type, operating‑system version, session logs from Microsoft Quick Assist or AnyDesk, diagnostic files you send us |
| Transactional data | Date/time of support session, invoices, partial card details (via Stripe), payment status |
| Marketing preferences | Opt‑in or opt‑out flags for newsletters |
| Communications | Emails, chat transcripts, call recordings (if applicable) |
We do not intentionally collect any special‑category personal data (for example, details about your health, race or ethnicity, political opinions, religious beliefs, or sexual orientation), and we ask that you avoid sharing such information during a support session.
4. How we collect your data
- Direct interactions – when you complete a contact form, schedule a session, phone us or send us an email. Telephone calls may be recorded for quality monitoring and dispute resolution.
- Remote‑support software – Microsoft Quick Assist or AnyDesk transmits session metadata (start/stop times, device name, OS version) to us.
- Automated technologies – we use cookies and similar technologies to collect Technical data (see our Cookie Policy).
- Third‑party sources – payment processors (Stripe) provide us with confirmation of payment.
5. Legal bases for processing
| Purpose | Legal basis under UK GDPR |
|---|---|
| Providing and billing for remote support | Contract (Article 6(1)(b)) – processing is necessary to perform the contract with you |
| Diagnosing and improving services | Legitimate interests (Article 6(1)(f)) – to run our business efficiently and keep our services relevant |
| Direct marketing emails | Consent (Article 6(1)(a)) – we will only send you newsletters if you have opted in |
| Recording support telephone calls for quality monitoring and dispute resolution | Legitimate interests (Article 6(1)(f)) – to protect our business and our clients in the event of a dispute |
| Compliance with legal obligations (accounts, tax, fraud) | Legal obligation (Article 6(1)(c)) |
6. How we use your data
- To schedule, deliver and secure remote‑support sessions.
- To take payment and issue invoices.
- To keep internal records and comply with HMRC accounting rules.
- To improve our website, services and customer experience.
- To send service announcements and—if you consent—occasional newsletters or special offers.
We do not sell your data, use automated decision‑making, or perform profiling beyond basic analytics.
7. Sharing your data
We share your personal data only with trusted third parties who act as our processors and have signed data‑processing agreements with us:
| Processor | Purpose | Safeguards |
|---|---|---|
| Microsoft | Quick Assist remote‑support platform | Servers in UK/EU; Microsoft’s EU Data Boundary commitments |
| AnyDesk Software GmbH | Alternative remote‑support tool | EU SCCs and ISO 27001 certification |
| Stripe Payments UK Ltd | Online card payments | PCI‑DSS compliant; UK/EU data residency |
| Google LLC (Analytics) | Website analytics | IP anonymisation; consent before loading |
| SpeedyPage | Web hosting | UK data centre |
We will disclose data if required by law (e.g., court order) or to protect vital interests.
8. International transfers
Some processors (e.g. AnyDesk, Stripe, Google) may transfer data outside the UK/EEA. Where they do, they rely on one or more of:
- Adequacy regulations (EU–US Data Privacy Framework).
- Standard Contractual Clauses (SCCs).
- Binding Corporate Rules.
9. Data retention
| Data set | Retention period |
|---|---|
| Session logs & diagnostic files | 12 months, unless you ask for earlier deletion |
| Support telephone call recordings | 12 months |
| Customer account records | 6 years (HMRC requirement) |
| Invoices & payment records | 6 years |
| Marketing preference data | Until you withdraw consent + 2 years |
| Cookie‑consent logs | 13 months |
We securely delete or anonymise data after these periods.
10. Your rights
Under UK GDPR you have rights to:
- Access your personal data
- Correct inaccurate data
- Erase data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time (for marketing)
- Lodge a complaint with the ICO (www.ico.org.uk)
We aim to respond to valid requests within one month.
11. Security
We use SSL/TLS encryption, multi‑factor authentication, least‑privilege access controls, and routine vulnerability patching. Remote‑support sessions are end‑to‑end encrypted. Where feasible, session recordings are stored encrypted at rest.
12. Cookies
See our separate Cookie Policy for detailed information about the cookies we use and how to manage your preferences.
13. Changes to this notice
We may update this Privacy Notice occasionally. Material changes will be flagged on our website or emailed to you.
14. Contact details
If you have any questions about this Privacy Notice or wish to exercise your data‑protection rights, please contact our Data Protection Officer (DPO):
Email: privacy@easy‑it‑support.co.uk
Phone: 01245 910999
Cookie Policy
Last updated:
1. Introduction
This Cookie Policy explains what cookies are, how Easy IT Support uses them on easy‑it‑support.co.uk, and how you can control them. It forms part of our Privacy Notice.
By clicking “Accept all cookies” on our banner or by adjusting your preferences, you agree that we can store and access cookies as described below.
2. What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owner.
We also use similar technologies such as local storage and pixel tags; together we refer to all of these as “cookies”.
3. Types of cookies we use
| Strictly necessary | Enable core functionality such as page navigation, security and access to protected areas. The website cannot function properly without these cookies. | No |
| Analytics & performance | Help us understand how visitors interact with the site (e.g., pages visited, time spent) so we can improve it. | Yes |
| Functionality | Remember choices you make (e.g., preferred language) to provide enhanced features. | Yes |
| Advertising / targeting | Deliver adverts more relevant to you and your interests. We currently do not set advertising cookies. | Yes (if deployed) |
4. Cookies we set
| Cookie name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| cookie_consent_status | easy‑it‑support.co.uk | Stores your cookie‑consent preference so you are not asked again | 1 year | Strictly necessary |
| __stripe_mid | Stripe | Enables secure payment processing | 1 year | Strictly necessary |
| _ga | Google Analytics | Distinguishes unique users | 2 years | Analytics |
| _gid | Google Analytics | Distinguishes unique users on a daily basis | 24 hours | Analytics |
| _gat | Google Analytics | Throttles request rate | 1 minute | Analytics |
| qb_* | Microsoft Quick Assist | Maintains remote‑support session state | Session | Strictly necessary |
Note: The exact cookie names may change when providers update their services.
5. Managing your cookie preferences
5.1. Our consent banner
On your first visit we display a banner asking you to accept, reject or customise cookies. Non‑essential cookies will only be set if you opt in. You can change your preference at any time via the “Cookie Settings” link in the footer.
5.2. Browser controls
You can also configure your browser to block or delete cookies. Be aware that disabling strictly necessary cookies may impact website functionality. Guidance for popular browsers can be found at www.allaboutcookies.org.
5.3. Opt‑out of Google Analytics
You can install the Google Analytics Opt‑out Browser Add‑on available at tools.google.com/dlpage/gaoptout.
6. Changes to this policy
We may update this policy to reflect changes in cookies we use or for other operational, legal, or regulatory reasons. Please revisit this page regularly.
7. Contact us
If you have any questions about our use of cookies, please email privacy@easy‑it‑support.co.uk.